Returns & Exchanges

At The Collagen Co USA, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day return policy for all unworn and unwashed apparel.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.

• 3.
  Package Your Items

  Securely pack your items in their original packaging with all tags attached to ensure the return is accepted and processed without delays.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, your refund or store credit will be issued to your original payment method within 5-7 business days.